Penerapan Model Public Service Integrated dalam Mal Pelayanan Publik Huma Betang Kota Palangka Raya
DOI:
https://doi.org/10.30649/psr.v3i1.130Keywords:
Agency, Quality of Bureaucracy, Public Service Mall, Public ServiceAbstract
The Public Service Mall is the government's effort to improve the quality of the bureaucratic system, with the aim of providing satisfaction to the community through providing services in one location. This Public Service Mall aims to help the community and provide convenience in managing business administration. The aim of this research is to explain the implementation of the Palangkaraya City Public Service Mall, namely Huma Betang. The research method used in this research is descriptive qualitative. Data collection techniques use interviews, observation and documentation. The results of this research show that the Huma Betang Public Service Mall, Palangka Raya City is included in the yellow zone category at 71.64%. The Ombudsman of the Republic of Indonesia assessed a series of structured steps starting with the preparation of a Memorandum of Understanding and Cooperation Agreement. Next there is the formation and design of service tenants, information systems, management and registration, monitoring and evaluation. In the context of managing complaints and input, as well as coordination and regular meetings between agencies or tenants, this mechanism becomes a solid foundation for the delivery of integrated services. The service mechanism process not only includes the operational stage but also includes information related to service costs. Internal aspects such as allocation of operational funds and management of human resources. External factors such as the construction of the MPP main building and collaboration with related agencies are expected to provide solutions to the problems faced.
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References
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Alvionita, I. (2020). Indeks Kepuasan Masyarakat Terhadap Pelayanan Di Mal Pelayanan Publik Kabupaten Probolinggo. Jurnal Ilmiah Politik,Kebijakan, & Sosial, 2(1), 1–6.
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Ratna Puspita Sari, A. Y. S. R. (2021). Faktor-Faktor Yang Mempengaruhi Implementasi Kebijakan Penyelenggaraan Mal Pelayanan Publik. Perspektif, 10(1), 218–229. https://doi.org/10.31289/perspektif.v10i1.4300
Sriyanti, S. (2021). Pemkot Palangka Raya Operasionalkan Pelanyanan Publik. Nusantara.
Sugiyono, & Lestari, P. (2021). metode penelitian komunikasi (kuantiatif,kualitatif, dan Cara Mudah Menulis Artiek Pada Jurnal Internasional.
Suhartoyo. (2019). Implementasi Fungsi Pelayanan Publik dalam Pelayanan Terpadu Satu Pintu (PTSP). Administrative Law and Governance Journal, 2 no 1, 143–154. https://doi.org/https://doi.org/10.14710/alj.v2i1.143-154
Suhermanto, D. F., Roziqin, A., Sihidi, I. T., Indrawan, T., & Rahmawati, Y. (2022). Formulating Integrated Public Services in Batu City: A Preliminary Study. Journal of Governance and Public Policy, 9(2), 82–95. https://doi.org/10.18196/jgpp.v9i2.13482
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Umam, U., & Adianto. (2020). Efektivitas Mal Pelayanan Publik (MPP) Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi dalam Pelaksanaan Pelayanan Publik. Jurnal Humaniora, 4(1), 160–165.
Widiyahseno, B. (2016). Inovasi Bupati di Ruang Demokrasi: Upaya Membangun Kesadaran Inovasi Birokrasi. Jurnal Ilmu Sosial Dan Ilmu Politik, 18(3), 177. https://doi.org/10.22146/jsp.13136
Akib, H., & Ihsan, A. (2017). Bureaucratic Reform in Public Service: A Case Study on the One Stop-Integrated Service. Mediterranean Journal of Social Sciences, 8(2), 253–258. https://doi.org/10.5901/mjss.2017.v8n2p253
Alamsyah, A. (2016). Perkembangan Paradigma Administrasi Publik (New Public Administration, New Public Management dan New Public Service). Jurnal Politik Profetik, 4(2), 172–199.
Alvionita, I. (2020). Indeks Kepuasan Masyarakat Terhadap Pelayanan Di Mal Pelayanan Publik Kabupaten Probolinggo. Jurnal Ilmiah Politik,Kebijakan, & Sosial, 2(1), 1–6.
Andika, R. (2020). Ombudsman RI: Pelayanan publik di Palangka Raya Masuk Zona Kuning.
Barata, A. A. (2003). Dasar dasar Pelayanan Prima. In R. L. Touran (Ed.), Elex Media Komputindo. PT Elex Media Komputindo Kelompok Gramedia.
Carol W. Lewis, S. C. G. (2005). The Ethics Challenge in Public Service A Problem-Solving Guide. Wiley.
Denhardt, R. B., & Denhardt, J. V. (2015). THE NEW PUBLIC SERVICE: Serving Rather than Steering. The Age of Direct Citizen Participation, 63–77.
E Silaban, R. A. (2023). Pelayanan Publik Kita Masih Buruk. Ombudsman RI.
Haryani, T. N., & Puryatama, A. F. (2020). Pelayanan Prima Melalui Penyelenggaraan Mal Pelayanan Publik Di Indonesia. Kybernan: Jurnal Studi Kepemerintahan, 3(1), 40–54. https://doi.org/10.35326/kybernan.v1i1.580
Moenir, A. . (2008). Manajemen Pelayanan Umum Di Indonesia. Bumi Aksara.
Putri, L. D. M., & Mutiarin, D. (2018). Efektifitas inovasi kebijakan publik; Pengaruhnya pada kualitas pelayanan publik di Indonesia. J. Ilmu Pemerintah.
R Wikansari, M Sayuti, B Sipayung, S Yulia Defitri,Y Luturmas, L. M. K. (2023). IMPLEMENTATION OF INTEGRATED ONE STOP MODEL IN PUBLIC SERVICES : AN ANALYSIS OF HUMAN RESOURCES PERFORMANCE COMPETENCY DEVELOPMENT IN THE. Multicultural Education, 9(1).
Ratna Puspita Sari, A. Y. S. R. (2021). Faktor-Faktor Yang Mempengaruhi Implementasi Kebijakan Penyelenggaraan Mal Pelayanan Publik. Perspektif, 10(1), 218–229. https://doi.org/10.31289/perspektif.v10i1.4300
Sriyanti, S. (2021). Pemkot Palangka Raya Operasionalkan Pelanyanan Publik. Nusantara.
Sugiyono, & Lestari, P. (2021). metode penelitian komunikasi (kuantiatif,kualitatif, dan Cara Mudah Menulis Artiek Pada Jurnal Internasional.
Suhartoyo. (2019). Implementasi Fungsi Pelayanan Publik dalam Pelayanan Terpadu Satu Pintu (PTSP). Administrative Law and Governance Journal, 2 no 1, 143–154. https://doi.org/https://doi.org/10.14710/alj.v2i1.143-154
Suhermanto, D. F., Roziqin, A., Sihidi, I. T., Indrawan, T., & Rahmawati, Y. (2022). Formulating Integrated Public Services in Batu City: A Preliminary Study. Journal of Governance and Public Policy, 9(2), 82–95. https://doi.org/10.18196/jgpp.v9i2.13482
Suryanegara, A. H. (2019). Reformasi Birokrasi dan Pemenuhan Hak Warga dalam Mengakses Pelayanan Publik melalui Mal Pelayanan Publik. Volksgeist: Jurnal Ilmu Hukum Dan Konstitusi, 2(2), 189–205. https://doi.org/10.24090/volksgeist.v2i2.2870
Umam, U., & Adianto. (2020). Efektivitas Mal Pelayanan Publik (MPP) Kementerian Pendayagunaan Aparatur Negara dan Reformasi Birokrasi dalam Pelaksanaan Pelayanan Publik. Jurnal Humaniora, 4(1), 160–165.
Widiyahseno, B. (2016). Inovasi Bupati di Ruang Demokrasi: Upaya Membangun Kesadaran Inovasi Birokrasi. Jurnal Ilmu Sosial Dan Ilmu Politik, 18(3), 177. https://doi.org/10.22146/jsp.13136
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