EFEKTIVITAS SLAWE: Kemudahan Administrasi Era Digital Warga di Kota Bengkulu

Jatmiko Yogopriyatno; Reni Safitri

doi:10.30649/psr.v3i2.148

Penulis

Jatmiko Yogopriyatno Universitas Bengkulu
Reni Safitri Universitas Bengkulu

DOI:

https://doi.org/10.30649/psr.v3i2.148

Kata Kunci:

Digital public services, E-government, Public administration, SLAWE, Technology adoption

Abstrak

Public service delivery in Bengkulu City faces challenges in efficiency and effectiveness. This study aims to analyze the effectiveness of the Electronic Citizen Administration Service System (SLAWE) implemented by the Department of Population and Civil Registration of Bengkulu City. Using a qualitative descriptive approach, data were collected through observation, in-depth interviews, and documentation. The results indicate that SLAWE has simplified bureaucratic processes and increased service accessibility. However, its effectiveness is hindered by network instability, manual verification processes, and limited operator training, leading to document processing delays. While procedures align with Standard Operating Procedures, improvements are needed to address public confusion and prevent identity fraud. The study concludes that further socialization is necessary to enhance public understanding of SLAWE requirements and effective usage.

Unduhan

Data unduhan belum tersedia.

Biografi Penulis

Reni Safitri, Universitas Bengkulu

Public Administration Departement

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